For SMA to take full advantage of Salesforce Cloud capabilities, two worlds had to be connected: The Salesforce Cloud and the enterprise software SAP ERP. As in many companies, SAP is also the leading system at SMA in which customer master data and business data converge.
“The Salesforce world has been built around this core system since 2015,” says Hans-Jürgen Borchert. “We were faced with the challenge of achieving a high level of integration between the two systems while at the same time ensuring the integrity and consistency of the data”. If, for example, accounting changes or creates new customer master data in SAP, the same data must also be available in the Salesforce cloud – error-free, of course.
Apsara Consulting is the specialist that links both worlds with its SKYVVA Integration Cloud solution. The Munich-based company was active in the SAP world for a long time before becoming a “Salesforce Global Strategic Independent Software Vendor”. It is therefore very familiar with both software systems.
There were three main reasons for choosing Apsara: SMA also uses SAP Process Orchestration and Integration (SAP PO) to ensure smooth data exchange between SAP and third-party systems such as Salesforce Cloud.
“With SKYVVA, we didn’t need another middleware solution,” says Hans-Jürgen Borchert. Second, the native SKYVVA solution fits seamlessly into Salesforce’s application landscape it runs entirely on Salesforce.com’s Lightning platform (formerly force.com). And thirdly, the error-resistant monitoring of the SKYVVA solution was convincing.
It quickly becomes clear why this is so important: SMA moves a huge amount of data every day. Product and device data as well as customer contacts have to be updated, offers have to be recorded or invoices have to be written. “And although we have a massive data exchange, the technical error rate is low,” the CRM manager praises the SKYVVA solution for data migration.
As a special advantage, he emphasizes the high degree of automation: “If a data transfer cannot be carried out due to a lock, for example, SKYVVA recognizes this and automatically tries again later.
„”Only if it doesn’t work after a number of attempts that we have determined, do we have to intervene,” explains Hans-Jürgen Borchert. However, this is very rare. Sunny prospects for sales and service.