Tutorial V2.41 (Lightning)

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  4. 43. How to Import XML file Agent to Salesforce ?

43. How to Import XML file Agent to Salesforce ?

  This document explain you that How can you Import XML file Agent to Salesforce. 
  • Go to Salesforce dev
  • Create Adapter

  • Create Integration

  • Create Interface

  • Save
  • Now Go to Agent

  • Select your Integrations  name
  • Click on Edit Interface button

 

  • Click on Test Source Connection
  • Click Test Query
  • Save
  • Now Go your salesforce dev org
  • Click on your Interface which you created

  • Scroll down to mapping section
  • Map the Source fields
  • Select Name Ext Id
  • Save

  • Now last step go to Agent
  • Select Interface & Click process button

  • Go to your Salesforce Org

  • Click On your Intrgration->Click on messages(it navigate to message board)

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